Training & Support
Q
How do I restore my missing HansTools/HansTTS toolbar in MS Word XP/2003/2007/2010?
A
Checklist 1:
Install the Patch Update from http://www.hansvision.com/training/supdates so that your HansVision software is up-to-date.
Checklist 2:
1. Ensure that MS Word is close and you are logging in as an administrator before opening HansWare V9/V11.
On the toolbar, select Option -> Advanced Settings

2. Under the PlugIn tab, ensure that the 2nd and 5th check box is selected and click OK.

3.Open MS Word and check again. In some cases, you don’t see the HansTools/HansTTS toolbars in Word because the Add-Ins might be disabled. Continue with Checklist 3 on how we can re-enable those.
Checklist 3:
If you are using MS Word 2007/2010
1. In MS Word 2007/2010, select File -> Options

2. In Word Options window, select Add-Ins
3. Under Manage, select Disabled Items and click Go

4. In the list, you should be able to find HsMsoWordAddin.dll or HansTTSWord.dll file.
5. Enable the file and open MS Word again.
Checklist 3:
If you are using MS Word XP/2003
1. In MS Word XP/2003, select Help -> About Microsoft Office Word

2. Select Disabled Items…

3. In the list, you should be able to find HsMsoWordAddin.dll or HansTTSWord.dll file.
4. Enable the file and open MS Word again.
Q
Why is my PickWord not working in Internet Explorer 9/10?
A
Due to compatibility issue, PickWord may not work properly in Internet Explorer 9/10. You can either downgrade to Internet Explorer 8 and below, or copy the content over to MS Word to use PickWord.
For V9 Deluxe/ V11 Professional user, you can switch to our HansExplorer to use PickWord.
Q
Where can I find the Print Copybook feature in V9 Deluxe?
A
1. Open HansWare found on your desktop. Select Tools 1 -> Stroke

2. Select File -> Print Copybook(B)

3. If you don’t find this on the list, pls install the Patch Update from http://www.hansvision.com/training/supdates so that your HansVision software is up-to-date.
Q
Is HansVision DXT V9/V11 compatible on Windows 8?
A
Yes, HansVision DXT V9/V11 is compatible on Windows 8. It is important to apply the Patch Update from http://www.hansvision.com/training/supdates once you have completed the HansVision DXT installation.
Q
Does the PinYin feature works on MS Word 2013?
A
No, our HansVision is not compatible on MS Word 2013. For compatibility, please use MS Word 2010 and below.