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HansVision DXT 2002 Technical Q&A

GENERAL INFORMATION
Q: How to contact HansVision Technical Support?
Q: What are the basic requirements of using HansVision?
Q: What kind of Operating System (OS) is compatible with HansVision?
Q: What kind of application is compatible with HansVision?


QUESTIONS FOR WIN 98 / ME
Q: When I clicked on HansMaster or other Chinese documents, I'm unable to view any Chinese characters, what shall I do?
Q: I've already clicked on HansWare 2002, but I'm still unable to view any Chinese characters/displays funny characters, what shall I do?
Q: I can view Chinese documents, but I'm unable to print the Chinese characters/print blank characters, what shall I do?
Q: How do I input Chinese characters into my documents? What if I'm not familiar with hanyu pinyin?
Q: I'm unable to input Chinese, as the hanyu pinyin is displayed in my documents instead of the input bar, what shall I do?
Q: I get the following message "PJS32.DLL has caused a general protection fault in module SIS540M.DRV..." or "PJS32.DLL has caused a general protection fault in module SIS630M.DRV..." when I try to input hanyu pinyin, what shall I do?
Q: My Internet Explorer 6 displays a blank page when I clicked a hyperlink to open a new window, or the Internet Explorer menu display Chinese interface instead of English, what shall I do?


QUESTIONS FOR WIN 2000 / XP
Q: When I clicked on HansVision DXT or other Chinese documents, I'm unable to view any Chinese characters, what shall I do?
Q: I've already installed HansWare & Input Methods but I can't seemed to find HansWare 2002 desktop shortcut or HansWare toolbar, what shall I do?
Q: I'm using HansVision DXT 2002 Deluxe or Value edition on Windows 2000, and the program tabs at the top and bottom of HansVision DXT display "????" instead of Chinese characters when choosing the Chinese interface, what shall I do?
Q: How do I input Chinese characters into my documents? What if I'm not familiar with hanyu pinyin?
Q: I'm unable to input Chinese, as the hanyu pinyin is displayed in my documents instead of the input bar, what shall I do?
Q: I get the following message "PJS32.DLL has caused a general protection fault in module SIS540M.DRV..." or "PJS32.DLL has caused a general protection fault in module SIS630M.DRV..." when I try to input hanyu pinyin, what shall I do?
Q: My Internet Explorer 6 displays a blank page when I clicked a hyperlink to open a new window, or the Internet Explorer menu display Chinese interface instead of English, what shall I do?
Q: Can I create my own Chinese character in Win XP or 2000 environment?
Q: Can I use HansVision WordArt feature in Win XP or 2000 environment?


INSTALLATION & UNINSTALLATION MATTERS
Q: I get a message "HansVision DXT requires your regional language settings to be English (United States), please go to Control Panel to change the setting before continue with installation" when installing in Windows 98/ME, what shall I do?
Q: I get a message "HansVision DXT requires your regional language settings to be Chinese (PRC), please go to Control Panel to change the setting before continue with installation" when installting in Windows 2000/XP, what shall I do?
Q: I get a message "An installation support file C:\....\TEMP\{8bd3eef9-...} could not be installed. Access is denied" or "Component transfer error: ..." during installation, what shall I do?
Q: I get a blank screen when I restart my computer, after I've set the Regional Language to be Chinese (PRC) for Windows 2000/XP, what shall I do?
Q: There are many other software included in the supplied CD-ROM, such as Adobe Acrobat Reader 5 and Macromedia Flash 6 plug-in, do I need to install them all?
Q: How do I uninstall HansVision DXT or HansWare & Input Methods?

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