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QUESTIONS FOR WIN 98 / ME |
Q: When I clicked on HansMaster or other Chinese documents, I'm unable to view any Chinese characters, what shall I do?
A:
In order to have the language support for you to view and input Chinese, please ensure that you activate HansWare 2002 FIRST before opening other applications or software.
To activate HansWare 2002,
1) Click on the shortcut icon "HansWare 2002" on your desktop OR
2) Click on Start -> Programs -> HansWare 2002 -> HansWare 2002.
Q: I've already clicked on HansWare 2002, but I'm still unable to view any Chinese characters/displays funny characters, what shall I do?
A:
If you're still unable to view Chinese characters, please quit HansWare 2002 BEFORE checking the following settings.
1) Ensure that your Regional Settings is set to be English (United States).
2) Ensure that your Graphic's hardware acceleration is NOT set to full.
3) Perform a virus scan on your system.
Q: I can view Chinese documents, but I'm unable to print the Chinese characters/print blank characters, what shall I do?
A:
You may encounter problems with printing Chinese characters with certain models of printer under Windows 98/ME, but not in Windows 2000/XP. To solve your problem, kindly download a patch file, and follow the instructions below:
1) Click to download print.zip, and choose Save when prompted. You may save into your local directory such as the My Documents folder.
(To unzip the patch file requires Winzip 7.0 and above, which can be downloaded here)
2) MAKE SURE YOU QUIT HANSWARE BEFORE PROCEEDING!
From My Computer or Windows Explorer, go to the directory (e.g. My Documents folder) where you save the file.
3) Double-click on print.zip to activate Winzip.
4) Click on I Agree when prompted.
(You will see 3 files in the .zip file, namely HansWare.exe, Cprinter.exe and printfe.dll)
5) From the menu, click on Actions -> Extract..., select the folder where you install HansWare.
(Default path for HansWare folder is C:\Program Files\Creative\HsVision\HsWare\)
6) Click on Extract. This will copy the 3 files into the HansWare folder, overwriting any existing ones.
7) Close the Winzip window, and re-activate HansWare 2002.
8) From System Settings, click on the option Printing support. You should be able to print your Chinese documents or webpage now.
Q: How do I input Chinese characters into my documents? What if I'm not familiar with hanyu pinyin?
A:
For a quick guide on how to input Chinese, please refer to the following documentation.
Windows 98/ME: Chinese Input Quick Guide
For more detailed step-by-step guide to various input methods other than hanyu pinyin, please refer to the Online Manual by clicking on
Start -> Programs -> HansVision DXT -> Online Manual.
Q: I'm unable to input Chinese, as the hanyu pinyin is displayed in my documents instead of the input bar, what shall I do?
A:
If you observe that the hanyu pinyin you input appeared in UPPER CASE on your document instead of the input bar, just TURN OFF Caps Lock and retry.
Q: I get the following message "PJS32.DLL has caused a general protection fault in module SIS540M.DRV..." or "PJS32.DLL has caused a general protection fault in module SIS630M.DRV..." when I try to input hanyu pinyin, what shall I do?
A:
The above affects IBM Aptiva desktops with integrated SIS video card. To resolve your problem, please download the latest video driver from the following IBM support site, and follow the on-screen instructions to install the new video driver.
Before downloading, you need to know the following hardware model:
1) Your IBM Aptiva model #
(Locate the model # at the CPU, which should display a sticker with a 4-digit number such as 2xxx-___ or 6xxx-___.)
2) Your integrated SIS video card model #
(Right-click on your desktop, select Properties. Click on Settings tab, and locate under Display: IBM Aptiva on SISxxx, where xxx can be 540 or 630.)
Q: My Internet Explorer 6/Outlook Express 6 displays a blank page when I clicked a hyperlink to open a new window, or the Internet Explorer menu display Chinese interface instead of English, what shall I do?
A:
The above may happen if you encounter error or interrupted transfer while installing Microsoft Internet Explorer 6 from the supplied CD-ROM. To solve your problem, you're advised to uninstall Microsoft Internet Explorer 6 and restore to your previous configuration. You may then re-download and install Microsoft Internet Explorer 6 from Microsoft website.
To restore to previous configuration:
1) Click on Start -> Settings -> Control Panel.
2) Select Add or Remove Programs.
3) From the list, locate Microsoft Internet Explorer 6 and Internet Tools, and click on Add/Remove....
4) From the dialog box, select Restore to previous configuration and click Next.
5) Click Yes when prompted if you want to complete remove Internet Explorer 6 components.
6) Restart your computer when prompted.
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