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HansVision DXT 2005 Technical Q&A

GENERAL INFORMATION
Q: How do I contact HansVision Technical Support?
Q: What are the basic requirements of using HansVision?
Q: What kind of Operating System (OS) is compatible with HansVision?
Q: What kind of application is compatible with HansVision?


QUESTIONS FOR WIN 98 / ME
Q: When I clicked on HansMaster or other Chinese documents, I'm unable to view any Chinese characters, what shall I do?
Q: I've already clicked on HansWare 2005, but I'm still unable to view any Chinese characters/displays funny characters, what shall I do?
Q: I'm unable to input Chinese, as the hanyu pinyin is displayed in my documents instead of the input bar, what shall I do?
Q: I get the following message "PJS32.DLL has caused a general protection fault in module SIS540M.DRV..." or "PJS32.DLL has caused a general protection fault in module SIS630M.DRV..." when I try to input hanyu pinyin, what shall I do?
Q: How do I activate "Hans TTS" & "HansTools" in HansVision DXTˇ˘Microsoft Wordˇ˘Adobe Acrobatˇ˘Internet Explorer?
Q: How do I remove the "HansTTS" & "HansTools" toolbars from Microsoft Word?


QUESTIONS FOR WIN 2000 / XP
Q: When I clicked on HansVision DXT or other Chinese documents, I'm unable to view any Chinese characters, what shall I do?
Q: I'm unable to input Chinese, as the hanyu pinyin is displayed in my documents instead of the input bar, what shall I do?
Q: I get the following message "PJS32.DLL has caused a general protection fault in module SIS540M.DRV..." or "PJS32.DLL has caused a general protection fault in module SIS630M.DRV..." when I try to input hanyu pinyin, what shall I do?
Q: How do I activate "Hans TTS" & "HansTools" in HansVision DXT, Microsoft Word, Adobe Acrobat, Internet Explorer?
Q: How do I remove the "HansTTS" & "HansTools" toolbars from Microsoft Word?
Q: Fail to do online registration in HansVision DXT Student / Deluxe edition.


INSTALLATION & UNINSTALLATION MATTERS
Q: I get a message "HansVision DXT requires your regional language settings to be English (United States), please go to Control Panel to change the setting before continue with installation" when installing in Windows 98/ME, what shall I do?
Q: I get a message " HansVision DXT requires WinXP /Win2000 CD to install i386..." "when installing in Windows 2000/XP, what shall I do?
Q: I get a message "Detected old version of HansVision, pls remove ... when installing in Windows 98/ME, what shall I do?
Q: I have already checked all the settings mentioned in the previous question, but I still cannot install. Why?
Q: Fail to use Uninstall / Reinstall / HansTools to remove HansVision DXT.

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